Client Acceptance Policy
Version 1.0 | 12 August 2026
Legal entity
PayMaxis LTD
Registration number
HE 412503
Registered address
165, Spyrou Araouzou, Office 201A, 3036 Limassol, Cyprus
Hosting
Amazon Web Services (AWS), Ireland and Germany
Security
PCI DSS Level 1 compliant
1. Purpose
This Client Acceptance Policy sets out the high-level principles PayMaxis applies when assessing prospective and existing clients. Its purpose is to support lawful, secure and responsible use of PayMaxis services and to manage legal, regulatory, sanctions, fraud, reputational, financial and payment-network risks.
2. Scope
This Policy applies to businesses seeking to use PayMaxis payment gateway, orchestration, routing, hosted payment, payment-method connectivity, reporting or related technology services, and to the ongoing review of existing clients.
Acceptance by PayMaxis does not guarantee acceptance, processing availability or continued support by any acquiring bank, PSP, card scheme, alternative payment method, banking partner or other third-party payment provider. Each such provider applies its own underwriting, risk appetite, legal requirements and geographic or industry restrictions.
3. PayMaxis Role
PayMaxis acts as a technology gateway and orchestration layer connecting merchants with acquiring banks, PSPs and other payment partners. PayMaxis may transmit and route payment and cardholder data within the applicable payment flow and is PCI DSS Level 1 compliant. Unless expressly agreed otherwise, PayMaxis does not itself hold or settle merchant or customer funds and does not act as the merchant’s acquiring bank.
4. General Eligibility
A prospective client will ordinarily be expected to:
- be a legally incorporated and verifiable business;
- provide accurate and complete corporate, ownership, management and contact information;
- identify ultimate beneficial owners and persons exercising control;
- hold all licences, registrations, permissions and approvals required for its activities and target markets;
- maintain a transparent and lawful business model, products, websites, marketing and customer terms;
- provide information reasonably requested by PayMaxis for due diligence, technical assessment and risk review;
- use PayMaxis services only for approved entities, websites, products, jurisdictions and transaction flows;
- comply with applicable laws, regulations, card-scheme requirements and payment-provider rules;
- maintain security controls appropriate to its integration, including its own PCI DSS responsibilities where applicable.
5. Risk-Based Classification
PayMaxis uses a risk-based approach. A business or activity may be considered generally acceptable, restricted / enhanced-due-diligence, or prohibited. Classification can depend on industry, licensing, geography, ownership, transaction model, marketing practices, customer base, chargeback and fraud profile, payment method, acquirer requirements and other risk indicators.
6. Generally Acceptable Activities
Subject to satisfactory due diligence and payment-partner availability, PayMaxis may support lawful businesses across a range of sectors, including e-commerce and digital services. Acceptance is not automatic and remains subject to the specific merchant, jurisdiction, products, websites and transaction flows presented for review.
7. Restricted / Enhanced Due Diligence Activities
Certain industries or business models may be accepted only following enhanced review, appropriate licensing where required, suitable acquiring or PSP support, and approval within PayMaxis’s risk appetite. These may include, without limitation:
- online gaming, betting or gambling;
- forex, contracts for difference (CFDs), securities-related, brokerage or other regulated trading activities;
- proprietary trading / funded trader or evaluation models;
- crypto-asset related activities where lawful and supported by appropriate regulated partners;
- subscription, negative-option or continuity billing models;
- businesses with elevated chargeback, fraud or complaint exposure;
- high-value digital services or other sectors treated as high risk by card schemes, acquirers or PSPs;
- cross-border models involving higher-risk jurisdictions or complex ownership structures.
PayMaxis may require enhanced documentation, legal opinions, licences, regulatory evidence, processing history, financial information, customer terms, marketing material, policies, source-of-funds or source-of-wealth information, additional monitoring, reserves or other controls imposed by the relevant acquiring or payment partner.
8. Prohibited Activities
PayMaxis will not knowingly support activities that are unlawful, fraudulent, abusive or incompatible with applicable legal, sanctions, card-scheme or payment-partner requirements. Prohibited activities include, without limitation:
- unlicensed gambling, betting, financial or other regulated activity where a licence or authorisation is legally required;
- fraud, scams, deceptive schemes, impersonation, identity theft or deliberate consumer deception;
- Ponzi schemes, unlawful pyramid schemes or similar fraudulent investment structures;
- trafficking, sexual exploitation, child sexual abuse material, forced labour or other exploitation;
- illegal narcotics, controlled substances or unlawful drug distribution;
- illegal weapons, arms trafficking or prohibited military goods;
- malware, ransomware, cybercrime services, credential theft, phishing, botnets or unauthorised access tools;
- counterfeit goods, stolen goods or services that knowingly facilitate intellectual-property infringement;
- money laundering, terrorist financing, sanctions evasion or activity involving prohibited sanctioned persons, entities or jurisdictions;
- businesses that conceal the true nature of transactions, transaction laundering, undisclosed aggregation or processing on behalf of unapproved third parties;
- any activity that PayMaxis reasonably determines creates unacceptable legal, regulatory, security, fraud or reputational risk.
9. Jurisdictions and Sanctions
PayMaxis does not maintain a public static list of approved or prohibited jurisdictions because legal requirements, sanctions, payment-provider rules and risk appetite may change. Prospective and existing clients are assessed based on their country of incorporation, operations, ownership, customer locations, licensing, transaction flows and payment-provider requirements.
PayMaxis will not knowingly provide services where doing so would breach applicable sanctions or other legal restrictions. PayMaxis may screen relevant persons and entities against sanctions, politically exposed person, adverse-media and other risk sources where appropriate and lawful.
10. Due Diligence Information
Depending on risk and context, PayMaxis may request information or documents including:
- certificate of incorporation, registered-office and corporate-registry documents;
- memorandum/articles or equivalent constitutional documents;
- ownership and corporate structure;
- identification and address verification for relevant directors, owners, beneficial owners or authorised persons;
- licences, regulatory registrations and legal opinions;
- business plan, product description, target markets and customer profile;
- websites, domains, terms of service, privacy information, refund policies and marketing materials;
- processing statements, chargeback, fraud and complaint data;
- banking, financial or settlement information relevant to due diligence;
- information about existing or proposed acquirers, PSPs and transaction routing;
- security and PCI DSS information appropriate to the proposed technical integration.
11. Ongoing Monitoring and Change Notification
Client acceptance is not a one-time decision. PayMaxis may conduct periodic or event-driven reviews and may request updated information during the relationship. Clients must promptly notify PayMaxis of material changes that could affect risk or eligibility, including changes in ownership, directors, licences, business model, products, websites, target countries, regulated status, payment flows, acquiring relationships or material compliance issues.
12. Suspension, Restriction and Termination
Subject to applicable contracts and law, PayMaxis may decline onboarding, impose conditions, restrict specific services or transaction flows, suspend access, or terminate a relationship where PayMaxis reasonably considers that:
- information is incomplete, inaccurate, misleading or cannot be satisfactorily verified;
- the business falls outside PayMaxis or a required payment partner’s risk appetite;
- required licensing or authorisation is absent, invalid, suspended or materially restricted;
- sanctions, fraud, security, chargeback, consumer-protection or reputational concerns arise;
- the client uses PayMaxis for an unapproved entity, website, product, jurisdiction or transaction flow;
- continued service would create legal, regulatory, contractual, card-scheme, security or payment-partner risk;
- the client breaches its agreement with PayMaxis or fails to provide reasonably requested due-diligence information.
Where immediate action is reasonably necessary to protect PayMaxis, payment partners, merchants, consumers, systems or the integrity of the payment ecosystem, PayMaxis may act without prior notice to the extent permitted by the applicable agreement and law.
13. No Guarantee of Processing
Client acceptance by PayMaxis does not guarantee transaction approval, payment-method availability, acquiring acceptance, settlement, geographic coverage, uninterrupted processing or any specific commercial outcome. Transaction decisions may be made independently by issuers, acquirers, PSPs, card schemes, fraud providers and other payment participants.
14. Policy Review and Changes
PayMaxis may update this Policy to reflect changes in law, sanctions, card-scheme requirements, payment-partner rules, product scope, operational experience or risk appetite. The current public version will be published with an updated effective date.
Contact
Questions, requests or concerns regarding this policy may be addressed to:
PayMaxis LTD
165, Spyrou Araouzou, Office 201A, 3036 Limassol, Cyprus
Email: legal@paymaxis.com